Due to the nature of the products being for personal hygiene, the products cannot be returned. However, in case of any challenges of the below mentioned scenarios, you can reach out to us directly at care@primaworld.in Exchanges and returns are only allowed in the following unlikely cases :
Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.
An order cancellation request will be accepted only if the product has not yet been shipped by us.
If request for cancellation is accepted, you are entitled to get a refund of the entire amount.
Prima World reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.